Now here are the non-pretty workarounds if the above steps didn't work, and you probably won't like them, but it will get you watching Amazon again asap: If you have a Roku device, for the time being, you can try to connect that device to your TV and see if you can watch Amazon on that until this issue is resolved with your TV.Īnother one of my very non-pretty suggestions (which Roku probably won't like) is to have a redundant backup streaming device to attach to your TV (that's not a Roku), so when channel glitches occur after major updates, you can temporarily switch to that other device, so you can continue watching the channel's contents until it's resolved on your Roku TV. If this issue continues, since this might be specific to your Roku TV, you need to contact Amazon and let them know you can't access Prime video. If it doesn't, then Amazon needs to fix the problem on their end. Hopefully, this fixes the problem once you sign back in. Tap the left arrow to get to the menu, scroll down to settings, and scroll down to sign out. Try using Amazon, and if that doesn't work, repeat these same steps but log out of your account first: You can also try manually updating the Roku, which will only work if Amazon has rolled out a patch.
The Roku will flip the menu up three times, freeze and then restart. On the remote: Press the Home button 5 times, Up button 1 time, Rewind button ">" 2 times. Usually, these types of glitches are device-specific, meaning that even though the Prime video channel is not working on your TV right now, it's working on other streaming devices, including Roku devices.Ģ) Clear the cache - this won't hard reset the Roku and won't clear your passwords.
These workarounds aren't very pretty, but at least you can watch that channel's content until this issue is resolved. However, if it's on Amazon's end, there is little you can do until they resolve it, but there are temporary workarounds that you can do. I'm unsure if this will help you PKinVA, but it may be a cache problem with the new update conflicting with the old channel version on your TV. I repeated the steps users had and didn't experience the crash, so my Roku Ultra device doesn't seem to be affected currently. I just launched the Amazon Prime channel after PKinVA's post, and it's totally different looking, meaning the channel had a major update, so it may be glitchy for a bit till Amazon resolves all the glitches.
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